Privacy Policy

Introduction

Sorbey ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Collection of Personal Data

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (restaurant name, address, website)
• Account credentials and authentication data
• Communication data (messages, support requests, feedback)
• Payment information (processed securely through our payment providers)

Data Collection Methods

We collect data through various methods:

• Direct interactions when you create an account or contact us
• Automated technologies including cookies and analytics tools
• Third-party integrations such as Google Business Profile and review platforms
• Public sources for business information verification

Use of Data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our services

Sharing Data with Third Parties

We may share your information with:

• Service providers who perform services on our behalf
• Third-party platforms you authorize us to connect with (e.g., Google Business Profile)
• Professional advisors such as lawyers and accountants
• Law enforcement or government agencies when required by law
• Business partners in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@sorbey.co.